Clienteling for boutiques on Square

Yes. Luna was built inside a boutique that runs it, not adapted to it afterwards. It syncs your Square purchase history into client profiles, pairs each profile with the client's WhatsApp thread, and needs no developer, no integration project and no one on staff whose job is software.

The clienteling category has mostly assumed a retail operations team on the other end. Square boutiques rarely have one. The owner is on the floor. Whatever tools the boutique runs have to earn their place in a working day, which is the constraint Luna was designed under. We wrote more about that in clienteling for independent boutiques.

Orders and their line items: what was bought, the variation, quantities and totals, and when. Refunded and cancelled orders are excluded from a client's spend so the numbers reflect real sales. Sizes are read from the items themselves, so a profile carries what the client actually takes, not what someone remembered to type.

From that history Luna computes the things an advisor reaches for: lifetime spend, last purchase, the pieces a client returns to. None of it is entered by hand and none of it goes stale.

Setup is handled by us, start to finish. You grant access to your Square account, we connect WhatsApp, and we bring your purchase history and client list in. Your advisors keep working in the threads they already have.

There is nothing to install for clients and nothing new for them to learn. They message the boutique the way they always have.

The conversations are the same. What changes is what stands behind them. A client asks about new arrivals and the advisor can see she bought two knits last winter, both in 40, before typing a word. A morning list surfaces the clients who have quietly stopped coming in, ranked by value. The advisor reaches out, or chooses not to, but the choice is finally visible.

Small boutiques feel lapsed clients hardest. Losing three good clients in a year is a rounding error for a department store and a bad year for a single door. Luna's client reactivation exists for exactly this: finding the clients who have faded while everyone was busy, while there is still a relationship to recover.